October 7, 2008
Palace Resorts
Palace Resorts has been nominated and is finalist for the 2008 Readers' Choice Award given by Travel Weekly magazine for Best Chain All Inclusive and Best Hotel Chain in Mexico. The winner will be announced on December 16 in a gala dinner at the Astoria Hotel in New York City. Beach Palace, Cancun Palace, Sun Palace, Moon Palace Golf & Spa Resort, Aventura Spa Palace, Cozumel Palace, and Vallarta Palace received the Golden Apple Award for 2008 from this important Tour Operator partner.
Aventura Spa Palace
This resort has achieved the Travelife Gold Supplier level in sustainable tourism after an audit commissioned by Thomas Group of the United Kingdom. It also achieved the Travelife silver and bronze levels. By reaching these levels, the resort has shown its efforts in helping the community, using cutting edge practices in environmental practices and treating people in a fair and respectful way.
Xpu-Ha Palace
PROFEPA, Mexico's protection environmental agency, issued the Certificado de Calidad Ambiental (certificate for environmental quality in tourism) to Xpu-Ha Palace after satisfactorily passing the inspection process performed by the agency.
September 16, 2008
New Distinctions for Palace Resorts
2008 Crystal Apple Award
Apple Vacations has distinguished Palace Resorts with the 2008 Crystal Apple Award for "Best Hotel Chain". The high marks came after more than 300,000 questionnaires were completed by Apple vacationers at their return from their vacations. They rated the overall staff and service, food quality, amenities, public areas, beach and entertainment.
2008 Orbitz Best in Stay Hotel for Couples in Mexico
Cozumel Palace and Sun Palace were chosen as Best in Stay Hotel for Couples in Mexico. The winners were selected based on the overall numeric score they received from Orbitz travelers. In a scale of 1 to 5 they rated amenities, maintenance, hotel staff, room comfort, location and value.
July 11, 2008
Palace Resorts
Palace Resorts received the WAVE (Western Agents' Vote of Excellence) award given by the TravelAge West magazine for "Hotel Chain Providing the Best Travel Agent Support, Mexico". The selection was made by travel agent professionals and readers of the magazine.
Palace Resorts
Every year Expedia announces its Insider's Select List which includes the top 1% of the best hotels in its program (portfolio) recognized for their value and quality. The list constitutes a total of 898 properties from around the world. The following resorts were part of such list in 2008:
| Resort |
Ranking |
Score (out of 100) |
| Cozumel Palace |
#40 |
95.35 |
| Playacar Palace |
#226 |
90.57 |
| Vallarta Palace |
#545 |
87.52 |
| Sun Palace |
#621 |
87.05 |
| Aventura Spa Palace |
#723 |
86.20 |
Palace Resorts
Palace Resorts was awarded Venue of the Year at the annual Georgia Meeting Professionals International (GamPI) Gala Dinner. The award was given for its sponsorship and exceptional service during the 2007 SEA Conference that took place in August 2007 at Moon Palace Golf & Spa Resort.
Palace Resorts
Travel Agent Academy
On July 7, the third chapter of the Travel Agent Academy website course was launched. The chapter's content focuses on "Groups".
July 11, 2008
Cancun Palace
The terrace located by the lobby bar now features lounge beds and tables where guests can enjoy their favorite drinks. At night the mood of the place becomes romantic due to its candlelight setting environment.
Teens will now have the option of going dancing at the teens' disco on Wednesdays and Saturdays located at the Kids/Teens Club.
July 11, 2008
Moon Palace Golf & Spa Resort and Aventura Spa Palace
Moon Palace received the Gold Medal 2007 - Best Summer Accommodation and the Gold Medal 2007 Best Winter Accommodation given by the Thomson agency from the United Kingdom.
Moon Palace Received the Marque of Excellence Award 2007 given by the Thomas Cook agency from the United Kingdom.
May 5, 2008
Palace Resorts
The Cancun Classic golf tournament will take place every two years so the next edition will be in October 2009.
March 26, 2008
Palace Resorts
Travel Agent Academy
Palace Resorts continues its efforts in educating the members of the travel agent community about its services and facilities. On March 17th, the Palace Resorts’ training program was launched online at www.palaceresortsacademy.com . This extensive interactive program consists of 6 chapters offered throughout the year. Palace Resorts will give 10 prizes to travel agents whose test scores reach the 80% of correct answers required to pass the course.
Moon Palace Golf & Spa Resort
RCI (Resort Condominiums International) recognized Moon Palace Golf & Spa Resort and the Moon Spa & Golf Club with the Golf Crown Award for its excellence in hospitality.
This resort has a new coffee shop, “Sweet & Coffee “, with Internet access (additional cost) from 6:00am to 1:00am. It serves a variety of pastries and desserts, including bagels and crepes as well as a variety of coffees and drinks.
March 3, 2008
Cancun Palace
On February 25 the beach bar reopened its doors. The hours are from 10:00am to 5:00pm with snack service from 11:00am to 5:00pm.
February 1, 2008
Cozumel Palace among the best hotels in the world in 2007
Palace Resorts is proud to announce that Cozumel Palace obtained significant positions in the popular Travelers Choice Award created by the travel site TripAdvisor.com based on comments posted by millions of travelers. Cozumel Palace ranked:
# 8 in the category Top 10 All Inclusives - World
# 10 in the category Top 10 Best Luxury - Latin America/Caribbean
# 55 in the category Top 100 Best Luxury - World
January 16, 2008
Swim with the Dolphins Free promotion
Palace Resorts is offering an exclusive Online booking promotion. For guests booking 3 nights or more through the Palace Resorts website receive the Swim with the Dolphins Free promotion. Book by February 15 and travel between now and December 23, 2008 and enjoy this unique opportunity to interact with this mammals that fascinate adults as well as children. Click here for more information.
Early Booking Bonus promotion
Palace Resorts has extended its Early Booking Bonus promotion in order to benefit a greater number of guests. To take advantage of this promotion all bookings must be made by February 15, 2008 for travel through April 30, 2008. The promotion offers a $5.00 discount per adult/per night on rates. The promotion is valid for Beach Palace, Cancun Palace, Sun Palace, Moon Palace Golf & Spa Resort, Aventura Spa Palace, Xpu-Ha Palace, Playacar Palace, Cozumel Palace, Vallarta Palace and Isla Mujeres Palace.
For more information, please visit our promotions page.
Chaza Travel changes its name
As of January 14th, Chaza Travel changed its name to Elite Tours. Signs at the airport will bear both names to avoid confusion among passengers familiar with the Chaza name. Guests interested in making airport transfer arrangements can visit the Transportation section of this website, select Airport and then Request Transfers online or write to the following addresses:
For Cancun/Riviera Maya : elitetransfercun@palaceresorts.com
For Cozumel: elitetransferczm@palaceresorts.com
For Riviera Nayarit: elitetransferpvr@palaceresorts.com
Palace Resorts receives awards
Palace Resorts is proud to announce that it has been chosen as the Best Hotel Chain in Mexico by the readers of Travel Weekly magazine, a publication geared to the travel industry.
January 2008
Moon Palace Golf & Spa Resort
Moon Palace was distinguished with the Gold Key Award 2007 and the Golf Platter Award 2007 given by the M&C magazine (Meetings & Conventions) for its excellence in serving the meeting industry.
January 2008
Vallarta Palace
It is a great pleasure to announce that for the second consecutive year Vallarta Palace received the 4 Diamond Award given by the AAA (American Automobile Association).
December 10, 2007
Beach Palace
It is with great pleasure that Palace Resorts announces the grand opening of Beach Palace. The event took place on December 8th. The resort is fully operational and all services are available for guests to enjoy. We look forward to welcoming you at the new Beach Palace.
November 21, 2007
Vallarta Palace
This resort has a new bar. The Palm Bar is located by the main pool, next to Mar Intimo Restaurant. The hours are from 10:00am to 7:00pm.
November 9, 2007
Palace Resorts received the 11th Annual Readers’ Choice Awards for Best Resort/Hotel Chain in Latin America/Mexico from Recommend magazine, a publication for travel agents in the United States. The winners will be included in the December issue of the magazine.
By December 15, Moon Palace Golf & Spa Resort will open the creperie Sweet and Coffee serving a wide a variety of delicious crepes and coffee- based drinks. It will be located where Bar La Jungla currently is.
In a constant effort to bring the best vacation experience, Palace Resorts features heated pools at Cancun Palace, Sun Palace, Playacar Palace and Cozumel Palace. The warm water with a temperature of about 86 degrees is certainly a great advantage during the change of season.
